Parties Article 1 – Seller / Provider:

Title: Feyz Çiftliği Gıda Sanayi Ve Ticaret Anonim Şirketi
Address: Ertuğrul Mh. 103(270) Sk No: 13/1 Nilüfer / Bursa / Turkey
Phone: 0224 685 40 30
E-mail: bilgi@feyzciftligi.com

Customer

Name Surname / Title: {%BUYER_NAME_SURNAME%}
Address: {%BUYER_ADDRESS%}
Phone: {%BUYER_PHONE%}
E-mail: {%BUYER_EMAIL%}

Article 2 – Subject of the Contract:

The subject of this contract is to determine the rights and obligations of the parties in accordance with Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Application of Distance Contracts, regarding the sale and delivery of the goods/services ordered by the Buyer electronically from the Seller's website https://www.shop.feyzciftligi.com, which have the characteristics mentioned in the contract and whose sales price is specified in the contract. The Buyer accepts and declares by the provisions of this contract that they have knowledge of the basic characteristics of the goods/services subject to sale, the sales price, payment method, delivery conditions, etc., all preliminary information regarding the goods/services subject to sale and the right of withdrawal, that they have confirmed this preliminary information electronically, and then placed an order for the goods/services.

Article 3 – General Provisions:

3.1. The Buyer declares that they have read and gained knowledge of the preliminary information on the website https://www.shop.feyzciftligi.com regarding the basic characteristics of the product subject to the contract, the sales price including all taxes, the payment method, the fact that delivery and its costs will be covered by the buyer, the delivery time, and the full commercial title, open address, and contact information of the seller, and that they have given the necessary confirmation electronically.

3.2. By confirming this contract electronically, the Buyer confirms that they have accurately and completely obtained the address, basic features of the ordered products, prices of the products including taxes, payment, and delivery information that must be provided to the consumer by the seller before the conclusion of distance contracts.

3.3. The product subject to the contract shall be delivered to the buyer or the person/entity at the address indicated by them within the period specified in the preliminary information on the website, depending on the distance of the buyer's residence for each product, provided that it does not exceed the legal period of 30 days. All shipping fees related to delivery shown in the Shipping and Delivery information section shall be borne by the buyer and will be reflected on their invoice for the order under the name "Shipping Fee".

3.4. If the product subject to the contract is to be delivered to a person/entity other than the buyer, the seller cannot be held responsible for the non-acceptance of the delivery by the person/entity to be delivered.

3.5. The seller cannot be held responsible for the non-delivery of the ordered product to the buyer due to any problem encountered by the shipping company during the delivery of the product to the buyer.

3.6. The seller is responsible for delivering the product subject to the contract sound, complete, and in accordance with the specifications stated in the order.

3.7. The seller may supply a different product of equal quality and price to the buyer before the expiration of the performance obligation arising from the contract, provided that there is a just cause.

3.8. If the seller cannot fulfill its contractual obligations due to the impossibility of performing the ordered product or service, it shall notify the consumer of this situation before the expiration of the performance obligation arising from the contract and may supply a different product of equal quality and price to the buyer.

3.9. For the delivery of the product subject to the contract, it is essential that this contract is accepted online and submitted to the seller, and that its price has been paid by the payment method chosen by the buyer. If for any reason the product price is not paid or is canceled in the bank records, the seller is deemed to be released from the obligation to deliver the product.

3.10. If, after the delivery of the product, the buyer's credit card is used unfairly or unlawfully by unauthorized persons for reasons not attributable to the buyer's fault, and the relevant bank or financial institution does not pay the product price to the seller, the product must be sent to the seller within 3 days, provided that it has been delivered to the buyer. In this case, shipping costs belong to the buyer.

3.11. If the seller cannot deliver the product subject to the contract within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, interruption of transportation, it is obliged to notify the buyer of the situation. In this case, the buyer can use one of the rights to cancel the order, replace the product subject to the contract with a similar one if available, and/or postpone the delivery period until the hindering situation disappears. If the buyer cancels the order, the amount paid will be refunded within 14 days.

For payments made by the buyer with a credit card, the product amount is refunded to the relevant bank within 14 days after the order is canceled by the buyer. Since the reflection of this amount to the buyer's accounts after its refund to the bank is entirely related to the bank's processing time, the buyer hereby accepts that the seller cannot intervene in any way for possible delays and that the reflection of the amount refunded to the credit card by the bank to the buyer's account may take an average of 2 to 3 weeks.

Article 4 – Delivery Costs and Performance

Delivery costs are borne by the buyer. In cases where the seller declares on the website that they will cover the delivery fee for purchases exceeding a certain amount, the delivery cost belongs to the seller. Delivery is made as soon as possible after the stock is available and the price of the goods is transferred to the seller's account. If for any reason the price of the goods/services is not paid or is canceled in the bank records, the Seller is deemed to be released from the obligation to deliver the goods/services.